Disclaimer

 

Balloon care advice

Balloons shrivel in the cold and expand in the heat, therefore we do recommend that all balloons are kept indoors at room 

temperature, and away from any direct heat source or sunlight.

 

Balloons are balloons and they do require care when handling, be sure to take care whilst transporting and make sure any air filled displays are placed on a flat, non grit surface or floor..

 

If you do have a balloon with a fault, please make sure you contact the store within 24hours of collecting your order and we can arrange a replacement or refund in this case after checking item over.

For anyone who pre orders, these are inflated in advance so that we can rule out any faults.

 

Once the balloons leave the store we cannot take responsibility for them if you pop them.

 

Latex balloons– Standard latex typically last 9-12 hours, if you need them to last slightly longer than this please chat to one of our members of staff to discuss options.  Please take this into mind when ordering latex.

 

Approx lifespan

Confetti balloons– Last 6-8 hours

Foil balloons 3-5 days

Bubble balloons approx. 14 days

 

For any reason you cancel your order we will only offer instore credit valid for 12 months, or to hold stock for 6 months from the original pick up date.

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General Hire Equipment Terms & Conditions

Ownership & Liability:

 

The hired equipment remains the property of the shop at all times. The renter assumes full risk for the equipment from the moment of delivery/collection until its return.

Security Deposit: A refundable security deposit is usually required to cover damage, loss, or theft.

Payment & Booking: A non-refundable booking fee (of 40%) is required to secure the date. Full payment is due 14 days before the event.

Damage/Cleaning Fees: If equipment is returned damaged, broken, or excessively dirty, the renter will be charged for repairs or the full replacement cost and possibly loss of earnings.

Usage Restrictions: Equipment must be used for its intended purpose. We don't allow anything to be attached to our hire items or using them outdoors.

Return Policy: Late returns will result in additional, often daily, charges.

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Any orders cancelled within 2 weeks before the event would mean the non refundable deposit would be lost(as we use this to cover stock and reservation for the date and any equipment) however the remaining balance would be transferable to use as instore/hire credit within 6 months(subject to availability)